ÁGIL SCC
ÁGIL SAP CLOUD
FOR CUSTOMER
Businesses need to provide a seamless customer experience across all communication channels: in person, by phone, online, on social media, and through mobile devices.
SAP C4C is a SAP software solution, designed to help increase business efficiency (SAP Cloud for Sales), better respond to customer requirements (SAP Cloud for Services) and get everyone's commitment using the channels of the social networks.
The new SAP CRM with full functionality, now in the cloud.
Mobility
Make every interaction count anywhere, anytime with a mobile stand for iPhone, iPad, Android devices, and Apple Watch.
Analytics
Follows the performance of the business in real time and analyze the forecast with what-if elements, to know where to focus.
Faster contact update, customer intelligence and information update between groups of people.
Account management
Back-office integration
Obtain real-time information on master data located in the Back-office ERP systems
Sales acceleration through tracking, collaboration between teams and issuance of offers and orders in seconds.
Opportunity management
Quotes and sales orders
Create and send quotes and orders subject or not to approval processes, taking information from price lists, customer sales history and master price data.
Omni-channel ticket management
Unified experience for clients in all interaction channels.
Incident Management
From simple to more complex, managing tickets throughout their life cycle with the possibility of generating analytics to measure the service provided.
Mobility and offline access
Manage the activities of street service agents, even when they are not online.
Analysis of services
It provides those responsible with visibility and real-time reports on the performance of customer service.
ERP integration
Get easy access in real time to administrative information, customer history, contact and product hosted in the ERP
FUNCTIONAL
REACH
SAP Hybris Cloud for Services
Account management
Opportunity Management
Analytical Services
Back-Office integration
Quotation Management
Sales Orders Management
Microsoft Outlook Integration
Sales Retail Execution
SAP Hybris Cloud for Sales
Omni-Channel Tickets
Orders Status
Incident Management
Management of Accounts
Service Analysis
Analytical Services
Mobility and offline access
Integration with ERP
Visits Settings
Route Planning
Take Orders and Quotes
Mobility
Survey Design
Marketing and Promotions
Record of visits
Customer loyalty
SCHEDULE
PROJECT
